Shipping policy
Operator: PUNIVERSE LTD (trading as Aetheo)
Email: support@aetheo.co.uk
Last updated: 7 September, 2025
At Aetheo, we understand that exceptional innovations deserve an equally exceptional delivery experience. That's why every order includes complimentary tracked shipping—because your journey to personal transformation shouldn't involve delivery complications.
Precision Order Processing
The moment you secure your chosen technology, our expert team initiates our meticulous preparation process. Within 1–2 business days, we'll carefully prepare your innovation with the precision it deserves, ensuring every detail meets our exacting standards before entrusting it to our premium delivery partners.
You'll receive immediate confirmation with comprehensive tracking details the instant your technology begins its journey—transforming anticipation into excitement.
Optimised Delivery Intelligence
Our sophisticated logistics network ensures your innovations reach you swiftly:
- 2–4 business days for our priority delivery collection
- 7–14 business days for standard delivery innovations
Ordered multiple products? They may arrive as separate shipments, allowing you to begin your transformation immediately whilst anticipating the remainder of your curated selection.
Whilst our advanced delivery systems ensure exceptional reliability, external variables—courier capacity, seasonal demand peaks, weather conditions, or customs processing—may occasionally impact delivery schedules. When this occurs, we proactively communicate updates and expedite resolution with the urgency your investment deserves.
Real-Time Tracking Technology
Every shipment includes intelligent tracking capabilities, providing complete visibility throughout your innovation's journey. Courier systems may require 24–48 hours for tracking activation post-dispatch—a brief technological synchronisation that ensures accuracy.
Delivery Resolution Support
Should tracking confirm "delivered" whilst your innovation remains unlocated, we recommend checking secure delivery locations and neighbouring properties first—our courier partners prioritise safe placement. If your technology remains missing, contact the courier directly using your tracking reference.
For unresolved situations, email our dedicated team at support@aetheo.co.uk and we'll personally investigate with the thoroughness your investment warrants.
Quality Guarantee Promise
Every product undergoes rigorous quality control before dispatch. Should your technology arrive damaged, defective, or incorrect, contact us at support@aetheo.co.uk within 48 hours of delivery. Include photographs of the item, packaging, and shipping documentation, and we'll immediately arrange replacement or full refund—because excellence is fundamental to the Aetheo experience.
Streamlined Returns Process
Reconsidering your selection? We completely understand. Contact us at support@aetheo.co.uk within 30 days of delivery. We'll provide a secure Return Authorisation (RMA) and confidential return address (protected for security purposes). Unauthorised returns cannot be processed for quality assurance reasons.
Quality concerns: We'll cover all return expenses or provide prepaid return labels—resolving quality issues remains our responsibility.
Personal preference: Returns are welcomed, though return shipping becomes your investment.
Your Premium Support Partnership
At Aetheo, we believe revolutionary technology deserves revolutionary service. Our dedicated specialists at support@aetheo.co.uk provide the personalised attention that matches your discerning standards.
Every interaction reflects our commitment to elevating not just your wellness routine, but your entire brand experience.
This policy operates within your complete statutory rights under UK consumer law, enhanced by our commitment to exceeding expectations.